A Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs.

Skills

• Bachelor’s degree in business management, marketing, or a related field.
• Proficiency in CRM software, such as Salesforce and HubSpot.
• Experience in B2B sales in a related industry (preferred).
• In-depth knowledge of client relationship management strategies.
• Superb interpersonal, communication, and collaboration skills.
• Great problem-solving and analytical abilities.
• Excellent organizational and time management skills

Responsibilities

• Maintaining assigned key accounts and providing ongoing client support.
• Developing and implementing client relationship management strategies.
• Communicating with key clients to monitor client expectations and satisfaction.
• Identifying new business leads and contacting prospective key clients to promote products and services.
• Establishing efficient communication channels and liaising between key clients and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client queries and finding innovative solutions for complex problems.
• Monitoring sales performance metrics and facilitating timely interventions.
• Performing recordkeeping, as well as preparing sales forecasts and reports