Customer Success Associate

A  Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs.

Skills

• Bachelor's degree in business management, marketing, or a related field.

• Proficiency in CRM software, such as Salesforce and HubSpot.

• Experience in B2B sales in a related industry (preferred).

• In-depth knowledge of client relationship management strategies.

• Superb interpersonal, communication, and collaboration skills.

• Great problem-solving and analytical abilities.

• Excellent organizational and time management skills

Responsibilities

• Maintaining assigned key accounts and providing ongoing client support.

• Developing and implementing client relationship management strategies.

• Communicating with key clients to monitor client expectations and satisfaction.

• Identifying new business leads and contacting prospective key clients to promote products and services.

• Establishing efficient communication channels and liaising between key clients and internal departments.

• Recommending and implementing improvements to the management of key client relationships.

• Handling client queries and finding innovative solutions for complex problems.

• Monitoring sales performance metrics and facilitating timely interventions.

• Performing recordkeeping, as well as preparing sales forecasts and reports